By accessing or using the PokéPortal site, you acknowledge and agree that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, please do not access or view this site.

 

We are in no way affiliated, sponsored, or connected to "The Pokémon Company International, Inc." (TPCi) or any other official body relating to Pokémon. We (PokéPortal) are a separate business, operating solely as an independent "Trading Card Store" (Online) - To which we sell Official Pokémon Merchandise. We only use content that is publicly available online; all logos, names, characters, and images are property of their respective owners.

 

 About Us, This Site, and the Services

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PokéPortal (www.pokeportal.co.uk) is provided by PokéPortal Ltd. ("we", "us", or "our"). Our trading address in the United Kingdom is 

3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE​

The products offered on the Site may not be appropriate for, available to use (for example, due to compatibility issues), or deliverable outside of the United Kingdom due to manufacturing requirements. We reserve the right to cancel any order that is destined to an address outside the scope of allowance provided by the manufacturer.

The term "PokéPortal" or "pokeportal.co.uk" or 'us' or "we" refers to the owner of the site PokéPortal Ltd. The term "you" refers to the user or viewer of this site.

 

 Terms of Use​

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These Terms of Use, including our Returns Policy and Shipping Policy (“Terms”), apply to:

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• your access to and use of www.pokeportal.co.uk. (“Site”);

• any orders you may place made available through our Site; and

• how we fulfill your order and/or provide other products and services that you request from and/or are made available on the Site (“Services”).

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We may supply different or additional terms for some of our Services or when we offer promotions or other offers on the Site, which will become part of your agreement with us if you use those Services or participate in such promotions or other offers. If there is a conflict between these Terms and the additional terms, the additional terms will take precedence to the extent of any conflict.

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The prices of products shown on the Site include all relevant taxes such as VAT. Any customer outside of the United Kingdom will not pay applicable UK taxes but will still be charged relevant taxes based on the destination country's applicable rates and fees.

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 About Our Site​

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Details of the products available for purchase or pre-order are set out on the Site.

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The images of our products on the Site are for your reference only. We make every effort to show the colors of our products accurately, but we cannot guarantee that the color you see on your screen will exactly match the product’s color. Certain information, such as the weight and measurement of products, are approximate and provided for convenience only. Packaging may vary from that shown.

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Sometimes, the price listed on the Site may be incorrect due to technical errors. We reserve the right to correct any prices listed on the Site and not confirm any orders that have been placed under an incorrect price. You may choose to cancel your order once we have provided the correct price. All prices on the Site are subject to change at any time without notice.

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Shipping costs may vary depending on your order and the type of shipping service that you choose. You can view our available delivery options and further shipping information in our Shipping Policy. Delivery costs will be separately displayed and added to the total cost of your order during the checkout process.

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The products offered on the Site, including the product description (meaning the information, images, and prices provided in relation to the product), may vary from time to time. If the product description provided when you placed your order is inaccurate, we will let you know and we may not confirm your order or you may cancel your order.

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From time to time, products may be available on the Site to pre-order. Please read the pre-order product information page carefully. Products available for pre-order may be subject to payment method restrictions. Any shipping dates provided in relation to a pre-order product will be an estimate only and may be subject to change. If you pre-order a product, we will endeavor to keep you updated on any changes, including to the estimated shipping date. Requests can be made at any time to our support team to request an update. You may be able to cancel a pre-order before it is shipped to you. If you cancel a pre-order, we cannot guarantee the future availability of the product. Note that pre-order products and in-stock products may need to be checked out in separate shopping baskets if you require the in-stock items sooner.

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 Your Order​

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During the checkout process, you will have the opportunity to review your order, including your selected products, the chosen delivery service and cost, your delivery address, and payment method, before placing your order.

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The Site gives you different payment options, which may be updated from time to time. Payment options may vary when you pre-order a product and will be detailed on the product page.

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After you have placed your order on the Site, we will review your order and send a confirmation email to you if your order is accepted, at which point a legal contract will come into existence between you and us. This confirmation email will contain an order number, which you should mention to us if you contact us about your order.

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We will take payment using your chosen payment method when you complete the checkout process, including for pre-orders. When you place a pre-order, you are authorizing us to take an immediate payment using the payment method details you provided during the checkout process.

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After you place your order, it may be canceled if your payment method is not valid at the time or if we are otherwise unable to take payment. It is your responsibility to ensure you have sufficient funds available in your account for the payment to be taken.

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Sometimes we may not be able to fulfill your order. For example, if a product is out of stock, there are errors on the Site or product description (including but not limited to an incorrect price), or we cannot deliver the product for any other reason. We will contact you if any part or the whole of your order cannot be fulfilled or is canceled. We will not charge you for the part of the order that we cannot fulfill.

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You may only purchase products for personal use by either yourself or your intended recipient of the products. From time to time, we may place a limit on the number of products that may be purchased per order, account, payment method, person, or household. This is to ensure that everyone has a fair opportunity to buy products that may be limited or in high demand. We will let you know on the product page if there are any limitations in place. In the event that your order exceeds any limitations set, we reserve the right to: (1) not accept your order; or (2) arrange for the return of any products that are accidentally shipped to you despite exceeding order limitations to us and issue a refund to you.

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We may also require verification of information prior to the acceptance and/or shipment of any order. We will contact you if additional information is required to accept your order. If you provide us with any incorrect information during the order process, we cannot be responsible for any delay or failure to accept and/or ship your order to you.

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If you order digital products that are provided to you by way of digital download or stream, for example, a video game (known as "digital content"), you will need to waive your right to cancel your order during the purchase journey before we provide you with the relevant link and/or code to immediately download your product by email. You understand that you will need an internet connection to download your product, and products may be subject to minimum operating system requirements, which will be detailed on the product page. You may need to update your devices to ensure that the download works.

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 Shipping​

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During the order process, we will display an estimated shipping timeframe from the date that you place your order (or a date for pre-order products). Shipping dates are estimates only and cannot be guaranteed. We will let you know if there are any problems with your delivery but cannot be responsible for any delays outside of our control.

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Occasionally, the manufacture or distribution of a certain product may be delayed. In such an event, we will make reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule.

If there is a significant delay to your order and you wish to cancel it, please contact us as soon as possible as we may be able to cancel your order.

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If you decide you would like to split your order so that we can ship it in multiple parts, this may incur additional shipping costs to yourself.

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In extreme conditions, we may use third parties to help us fulfill your order. These third parties may collect and process your personal data. Further information is available in our Returns Policy.

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International returns that come back to us due to "refused to pay the customs fee" will be refunded minus the original delivery cost and an additional charge from DPD to return the item back to us as your order was sent through the network and needs to be returned. Each country's return charge differs.

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 Pre-Orders​

 

For any orders placed that contain any pre-order items, we will hold this order and set the order status to "processing" until everything is ready to ship. When everything is ready to dispatch, you will then receive an email informing you that your order is on its way, thus changing your order status to "complete".

If we are unable to secure a product you have on pre-order with us, we will offer you an exchange for a different product. If you would prefer a cash refund, we will refund you in full for the pre-ordered item, to your original payment method or to store credit, whichever option you would prefer. If you no longer have access to the original payment method, we will refund you via bank transfer or cheque.

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Please review these terms carefully and contact us if you have any questions or need further clarification.